Return & Refund Policy

At Soneri Sofa, your comfort and satisfaction are our top priorities. We are committed to providing high-quality sofas that bring style, comfort, and durability to your home.

We understand that choosing the perfect sofa is an important decision. That's why we offer a 7-Day Risk-Free Return Policy, giving you peace of mind when shopping with us.

7-Day Risk-Free Return Policy

We offer a 7-day return policy, which means you have 7 calendar days from the date you receive your sofa to request a return.

To be eligible for a return, your sofa must meet the following conditions:

• The sofa must be in its original condition, without damage, stains, tears, or excessive wear.

• The sofa must not have been modified, repaired, or altered after delivery.

• All original accessories, detachable components, and supplied items must be included.

• Proof of purchase, such as an order confirmation or invoice, must be provided.

• The return request must be submitted within 7 days of receiving your order.

We encourage customers to inspect their sofas carefully after delivery to ensure they are completely satisfied with their purchase.

How to Request a Return

If you would like to return your sofa, please contact our customer support team at:

Email: info@sonerisofa.com

When submitting your return request, please provide:

• Your order number

• Your full name and contact details

• The reason for your return

• Clear photographs of the sofa, if applicable

Our team will review your request and provide further instructions regarding the return process.

Important: Returns must be approved by our customer support team before any item is sent back. Returns made without prior authorization may not be accepted.

Return Address

Approved returns should be directed to:

Soneri Sofa
Lilavanti Party Plot, Ground Floor,
Plot No. 61, Shed No. 62, Shed 2,
Bajrang Industrial Area, Rajkot Bypass,
Kothariya, Rajkot, Gujarat, India.

Please do not send your sofa to this address without receiving return instructions from our support team.

Damaged, Defective, or Incorrect Products

We take great care in manufacturing, inspecting, and delivering every Soneri Sofa product.

However, if your sofa arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Examples include:

• Damage caused during transportation or delivery

• Manufacturing defects affecting the sofa's quality or functionality

• Incorrect sofa model, size, or color delivered

• Missing components or accessories

Please provide your order details and clear photographs of the issue.

Our customer support team will review your concern and work toward an appropriate solution, which may include repair, replacement, or a refund, depending on the circumstances and applicable consumer protection laws.

Exceptions & Non-Returnable Items

Certain products may not qualify for our standard 7-day risk-free return policy, including:

• Custom-made or personalized sofas manufactured according to specific customer requirements

• Sofas that have been damaged due to misuse, negligence, or improper handling after delivery

• Products that have been modified or repaired by unauthorized third parties

• Items showing significant stains, tears, or damage caused after delivery

These exceptions do not affect your rights regarding defective, damaged, incorrectly supplied, or otherwise non-conforming products under applicable law.

If you have any questions about the return eligibility of a particular sofa, please contact us before placing your order.

Exchanges

If you would like to exchange your sofa for a different size, color, or model, please contact our customer support team within 7 days of delivery.

Exchange requests are subject to product availability, product condition, and approval.

If a direct exchange is not available, our team may recommend returning the eligible product and placing a new order for your preferred sofa.

Any applicable price difference will be communicated before the exchange is processed.

Return Pickup & Shipping

Due to the size and weight of sofas, returns may require special transportation and handling arrangements.

Once your return request has been approved, our support team will provide instructions regarding pickup, packaging, and transportation.

Any applicable return transportation or handling charges will be communicated before the return is arranged.

For products received damaged, defective, or incorrect, return arrangements will be handled in accordance with applicable consumer protection laws.

Refund Process

Once your returned sofa has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note:

• Refunds will be issued using the original payment method wherever possible.

• Your bank or payment provider may require additional time to reflect the refunded amount.

• Any applicable deductions will be communicated in advance and will comply with applicable law.

• Refunds are subject to verification of the returned product and its condition.

If more than 15 business days have passed since your refund was approved, please contact us at info@sonerisofa.com.

Order Cancellation

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at info@sonerisofa.com.

Cancellation requests will be reviewed based on the order's processing, manufacturing, and dispatch status.

For orders that have already been delivered, our 7-Day Risk-Free Return Policy will apply, subject to the eligibility conditions outlined above.

Contact Us

At Soneri Sofa, we believe that excellent customer service is just as important as exceptional furniture.

If you have any questions regarding returns, refunds, exchanges, or your order, our team is here to assist you.

Soneri Sofa – The Sofa Specialist

Email: info@sonerisofa.com

Address:
Lilavanti Party Plot, Ground Floor,
Plot No. 61, Shed No. 62, Shed 2,
Bajrang Industrial Area, Rajkot Bypass,
Kothariya, Rajkot, Gujarat, India.

Your Comfort. Our Commitment.