Shipping & Delivery Policy

Last Updated: October 10, 2026

Overview

At Soneri Sofa – The Sofa Specialist, we understand that purchasing a sofa is an important investment in your home's comfort and style.

Our goal is to ensure that every sofa reaches your doorstep safely, securely, and in excellent condition.

We are committed to providing a smooth and reliable delivery experience, from order confirmation to final delivery.

Please review our Shipping & Delivery Policy to understand our delivery procedures, shipping timelines, and important information regarding your order.

1. Free Delivery Across Gujarat

At Soneri Sofa, we are pleased to offer Free Delivery Across Gujarat for eligible sofa orders.

We aim to provide 48-Hour Delivery for eligible ready-to-ship products within our supported delivery locations.

Please note:

• Free delivery is available for eligible orders within supported locations across Gujarat.

• The 48-hour delivery service is subject to product availability, order confirmation, and delivery location.

• Certain remote locations may require additional delivery time.

• Customized or made-to-order sofas may have longer processing and delivery timelines.

• Any applicable additional delivery or special handling charges will be communicated before order confirmation.

Our team will make every reasonable effort to deliver your sofa within the communicated timeframe.

2. Order Processing

Once your order is successfully placed, our team begins processing it for fulfillment.

Order processing may include:

• Verifying your order and payment details

• Confirming the sofa model, size, color, and selected specifications

• Checking product availability

• Preparing the sofa for safe transportation

• Coordinating delivery with our logistics team

Ready-to-ship products are generally processed more quickly than customized or made-to-order furniture.

If additional manufacturing or preparation time is required, our team will communicate the expected delivery schedule.

3. Estimated Delivery Time

Delivery timelines depend on your location, product availability, and order requirements.

Gujarat Delivery

Eligible ready-to-ship sofas may qualify for our 48-hour delivery service, subject to confirmation.

Remote Locations

Orders delivered to remote or less accessible areas may require additional time depending on logistics availability.

Customized Sofas

Sofas manufactured with special dimensions, upholstery, colors, or personalized configurations may require additional production time before dispatch.

Delivery Outside Gujarat

Delivery outside Gujarat is subject to service availability, shipping arrangements, and applicable charges.

Estimated delivery dates are provided for guidance and may change due to circumstances beyond our reasonable control.

4. Shipping Charges

Soneri Sofa offers complimentary delivery for eligible sofa orders within supported Gujarat locations.

Shipping charges may apply in certain situations, including:

• Deliveries outside eligible service areas

• Special transportation or handling requirements

• Remote or difficult-to-access locations

• Additional delivery services requested by the customer

Any applicable charges will be disclosed before the order is confirmed.

We do not intend to apply undisclosed shipping charges after purchase.

5. Order Tracking & Delivery Updates

Once your order is confirmed and prepared for dispatch, our team may provide relevant delivery information through the contact details associated with your order.

Delivery updates may include:

• Order confirmation

• Order processing status

• Dispatch confirmation

• Estimated delivery date

• Delivery coordination details

If you need assistance regarding your delivery status, please contact us at info@sonerisofa.com with your order number.

6. Sofa Packaging & Transportation

At Soneri Sofa, we take reasonable precautions to protect furniture during handling and transportation.

Sofas are prepared for dispatch using suitable protective packaging and handling procedures designed to reduce the risk of damage.

Our delivery team or authorized logistics partners work to ensure that products are transported and delivered with appropriate care.

Customers are encouraged to inspect the sofa and its packaging upon delivery.

7. Delivery Address & Accessibility

To ensure a smooth delivery experience, customers must provide accurate and complete shipping information when placing an order.

Please ensure that:

• Your delivery address and contact details are correct.

• Someone is available to receive the sofa at the scheduled delivery time.

• Doorways, staircases, elevators, and access routes can accommodate the sofa dimensions.

• Any access restrictions or special delivery requirements are communicated in advance.

• The delivery location is reasonably accessible to the transportation team.

Additional transportation or handling arrangements may be necessary for properties with restricted access.

Any applicable additional charges will be communicated before the service is provided.

8. Delivery Delays

Although we strive to deliver all orders within the estimated timeframe, occasional delays may occur.

Possible reasons include:

• Unexpected transportation or logistics disruptions

• Heavy rainfall or severe weather conditions

• Public holidays or local restrictions

• Product availability or manufacturing delays

• Incorrect or incomplete delivery information

• Unforeseen operational circumstances

If a significant delay occurs, our team will make reasonable efforts to inform you and provide an updated delivery estimate.

Your rights under applicable consumer protection laws remain unaffected.

9. Damaged or Incorrect Products

We take product quality and customer satisfaction seriously.

If your sofa arrives damaged, defective, or different from the product you ordered, please contact our customer support team as soon as possible.

To report an issue, provide:

• Your order number

• A description of the issue

• Clear photographs of the affected product

• Relevant delivery details

Our team will review the concern and assist with an appropriate resolution, which may include repair, replacement, return, or refund, depending on the circumstances and applicable law.

Email: info@sonerisofa.com

10. Failed Delivery Attempts

If a delivery cannot be completed due to an incorrect address, unavailable recipient, restricted property access, or other customer-related circumstances, our team may contact you to arrange another delivery attempt.

Repeated delivery attempts or special transportation arrangements may involve additional charges where permitted and communicated in advance.

We recommend providing accurate delivery details and remaining available during your scheduled delivery window.

11. Order Cancellations Before Dispatch

If you wish to cancel or modify an order before it is dispatched, please contact us as soon as possible at info@sonerisofa.com.

Cancellation requests will be reviewed based on the order's processing, manufacturing, and dispatch status.

Customized or made-to-order sofas may be subject to different cancellation conditions, as disclosed before purchase.

Any applicable refunds will be handled in accordance with our Return & Refund Policy and applicable laws.

12. 7-Day Risk-Free Returns

At Soneri Sofa, we want you to feel confident about your purchase.

We offer a 7-Day Risk-Free Return Policy for eligible sofa products.

If you wish to request a return, please contact us within 7 calendar days of receiving your sofa.

Returns are subject to the eligibility requirements and procedures described in our Return & Refund Policy.

Our team will provide instructions regarding return pickup, transportation, and further processing after reviewing your request.

Please contact info@sonerisofa.com for return assistance.

13. Customer Support

We are committed to providing reliable service throughout your furniture shopping experience.

If you have questions regarding shipping, delivery availability, order tracking, transportation, or delivery-related concerns, please reach out to our customer support team.

Email: info@sonerisofa.com

Please include your order number whenever contacting us about an existing purchase.

14. Changes to Our Shipping Policy

Soneri Sofa reserves the right to update this Shipping & Delivery Policy to reflect changes in delivery services, logistics arrangements, operational requirements, or applicable laws.

Any updates will be published on our website with a revised "Last Updated" date.

Shipping terms applicable to confirmed orders will be honored in accordance with applicable contractual obligations and consumer protection laws.

15. Contact Information

For shipping and delivery inquiries, please contact:

Soneri Sofa – The Sofa Specialist

Email: info@sonerisofa.com

Business Address:

Lilavanti Party Plot, Ground Floor,
Plot No. 61, Shed No. 62, Shed 2,
Bajrang Industrial Area, Rajkot Bypass,
Kothariya, Rajkot, Gujarat, India.

Soneri Sofa – Your Comfort. Our Commitment.