Terms of Service

Last Updated: October 10, 2026

Overview

Welcome to Soneri Sofa – The Sofa Specialist.

These Terms of Service govern your access to and use of our website, products, and services. By visiting our website, browsing our furniture collections, or purchasing a product, you agree to be bound by these Terms of Service and our related policies.

Soneri Sofa is committed to providing premium-quality sofas, exceptional comfort, reliable craftsmanship, and a convenient online shopping experience.

Our online store is powered by Shopify, which provides the eCommerce platform that enables us to offer our products and services.

Please read these Terms of Service carefully before using our website.

1. General Conditions

By accessing or using our website, you agree to comply with these Terms of Service and all applicable laws and regulations.

You agree that:

• You are legally capable of entering into a binding purchase agreement.

• The information you provide during checkout is accurate and complete.

• You will use our website only for lawful purposes.

• You will not attempt to interfere with the security or functionality of our website.

• You will not misuse our products, services, content, or intellectual property.

We reserve the right to refuse or restrict service where reasonably necessary to prevent fraud, misuse, unlawful activity, or violations of these Terms, subject to applicable law.

2. Products and Furniture Information

At Soneri Sofa, we strive to provide accurate product descriptions, images, specifications, and pricing.

Our furniture collections may include sofas available in different:

• Designs and styles

• Sizes and dimensions

• Fabric types and textures

• Colors and finishes

• Seating configurations

• Customization options

We make reasonable efforts to display product colors, textures, and materials accurately.

However, actual product colors may vary slightly due to screen settings, lighting conditions, and natural variations in upholstery materials.

Minor variations in measurements, fabric appearance, and finishing may occur within reasonable manufacturing tolerances.

We encourage customers to review product specifications, measurements, and available options carefully before placing an order.

Nothing in this section limits your legal rights regarding defective, incorrectly described, or non-conforming products.

3. Pricing and Product Availability

All product prices displayed on our website are subject to change without prior notice.

We strive to ensure that all prices, descriptions, and product details are accurate.

However, occasional typographical errors, pricing inaccuracies, or technical issues may occur.

If an error affects your order, we will contact you to explain the issue and available options before proceeding.

Product availability may vary depending on stock levels, manufacturing requirements, and delivery locations.

We reserve the right to update product specifications, prices, and availability, subject to existing contractual obligations and applicable consumer protection laws.

Any applicable taxes, delivery charges, or additional fees will be communicated during checkout or before order confirmation.

4. Orders and Order Confirmation

When you place an order through our website, you are making an offer to purchase the selected products.

After successfully placing your order, you may receive an order confirmation through email, SMS, or another available communication method.

Order confirmation acknowledges receipt of your order but does not necessarily mean the order has been accepted for fulfillment.

Orders may be subject to payment verification, product availability, delivery feasibility, and other reasonable checks.

If we are unable to fulfill your order, our team will contact you regarding cancellation, refund, or another suitable resolution.

Customers are responsible for providing accurate order details, including their name, contact number, shipping address, product size, and selected specifications.

5. Payments and Billing Information

Soneri Sofa accepts payments through the payment methods made available at checkout.

These may include supported online payment gateways, debit cards, credit cards, UPI, net banking, or other payment options, depending on availability.

All transactions are processed through authorized payment service providers.

By placing an order, you agree to provide accurate and complete billing information.

We reserve the right to verify transactions and take reasonable steps to prevent fraudulent or unauthorized purchases.

Customers should never share sensitive payment credentials, including OTPs, card PINs, or banking passwords, with unauthorized individuals.

6. Shipping and Delivery

At Soneri Sofa, we aim to provide a reliable and convenient furniture delivery experience.

Delivery availability, estimated timelines, and applicable shipping charges depend on the delivery location, product availability, and order requirements.

Where offered and confirmed during checkout, customers may be eligible for free delivery.

Please note:

• Delivery estimates may vary depending on manufacturing schedules, logistics availability, and location.

• Delays may occur due to weather, transportation issues, unforeseen circumstances, or other operational factors.

• Customers must provide complete and accurate delivery information.

• Customers should ensure that access routes, entrances, staircases, lifts, and doorways can accommodate the sofa dimensions.

• Any additional handling or special delivery requirements should be communicated before placing an order.

We will make reasonable efforts to communicate significant delivery delays.

For more information, please refer to our Shipping Policy.

7. 7-Day Risk-Free Return Policy

Your satisfaction is important to us.

Soneri Sofa offers a 7-Day Risk-Free Return Policy for eligible products.

Customers may request a return within 7 calendar days of receiving their sofa, subject to the conditions outlined in our Return & Refund Policy.

To qualify for a standard return:

• The sofa must be in an acceptable condition without customer-caused damage or excessive wear.

• The product must not have been altered or modified after delivery.

• Any supplied accessories or detachable components must be included.

• Proof of purchase must be provided.

• The return request must be submitted within the specified 7-day period.

Certain custom-made or personalized products may be excluded from our standard return offer, as specified before purchase.

These conditions do not limit any mandatory rights available to customers under applicable consumer protection laws.

For return requests, please contact:

Email: info@sonerisofa.com

Approved returns will be processed according to our Return & Refund Policy.

8. Refunds

Refunds are processed in accordance with our Return & Refund Policy.

Once a returned sofa has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

For approved refunds, we aim to process the refund to the original payment method within 10 business days.

The time taken for the refunded amount to appear in your account may depend on your bank or payment provider.

Any applicable deductions or return-related charges will be communicated in accordance with our published policies and applicable law.

For refund-related questions, please contact info@sonerisofa.com.

9. Order Cancellations and Modifications

Customers who wish to cancel or modify an order should contact our customer support team as soon as possible.

Cancellation and modification requests may depend on:

• Order processing status

• Product availability

• Manufacturing progress

• Customization requirements

• Shipping or dispatch status

If your order has already been dispatched or delivered, our applicable Return & Refund Policy will govern eligible return requests.

Where Soneri Sofa cancels an order because the product cannot be supplied, any applicable refund will be processed in accordance with consumer protection laws.

10. Product Warranty

Soneri Sofa is committed to offering durable furniture backed by reliable craftsmanship.

Eligible sofa products may include a 10-Year Warranty, subject to the warranty terms provided with the product.

Warranty coverage, exclusions, and claim procedures may vary depending on the product model, materials, construction, and specific warranty conditions.

Customers should review the warranty information displayed on the relevant product page or provided with their purchase.

Warranty claims may require proof of purchase, photographs, and details of the reported issue.

Damage resulting from misuse, improper handling, unauthorized modification, or failure to follow care instructions may be excluded where stated in the applicable warranty terms and permitted by law.

For warranty assistance, contact info@sonerisofa.com.

Nothing in this section affects your statutory rights regarding defective products.

11. Custom-Made and Personalized Sofas

Certain sofas may be available with customized dimensions, configurations, upholstery materials, or other personalized specifications.

Customers are responsible for reviewing and confirming their selected customization details before completing an order.

Custom-made products may require additional manufacturing time.

Once production has started, modification or cancellation options may be limited.

Custom-made and personalized sofas may be excluded from our standard voluntary 7-day return offer where this exclusion is disclosed before purchase.

However, customers retain their legal rights in cases involving manufacturing defects, damage, or products that do not match the agreed specifications.

12. Product Care and Maintenance

To maintain the appearance, comfort, and durability of your Soneri Sofa product, customers should follow the applicable product care and maintenance instructions.

We recommend:

• Cleaning upholstery according to the recommended care instructions.

• Avoiding exposure to excessive moisture or direct sunlight where unsuitable for the material.

• Preventing damage from sharp objects or improper handling.

• Using the furniture for its intended residential or specified purpose.

• Avoiding unauthorized modifications to the sofa structure.

Improper maintenance or misuse may affect product performance and warranty eligibility, subject to applicable warranty conditions and consumer law.

13. Accuracy of Website Information

We make reasonable efforts to ensure that all information on our website is accurate, complete, and up to date.

However, occasional errors or omissions may occur in product descriptions, pricing, availability, delivery estimates, or promotional content.

We reserve the right to correct errors and update website information when necessary.

If a material error affects an existing order, we will communicate with the affected customer and provide an appropriate resolution in accordance with applicable law.

14. Intellectual Property Rights

All original website content belonging to Soneri Sofa, including logos, product photographs, designs, graphics, text, branding, and other materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our protected content without prior written authorization, except where permitted by law.

The Soneri Sofa brand name, logo, and associated branding remain the property of their respective lawful owners.

15. Third-Party Services and Links

Our website may include third-party applications, payment gateways, social media integrations, and external website links.

These third-party services may operate under their own terms and privacy policies.

We are not responsible for services or content independently provided by third parties, except where responsibility cannot lawfully be excluded.

Customers are encouraged to review the relevant terms before using external services.

16. Customer Accounts and Responsibilities

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials.

You agree to provide accurate account information and update it when necessary.

You should notify us if you suspect unauthorized access to your account.

We may restrict accounts involved in fraudulent, abusive, or unlawful activities, subject to applicable law.

17. Prohibited Uses

You must not use our website or services to:

• Engage in fraudulent or unlawful transactions.

• Submit false or misleading order information.

• Attempt unauthorized access to website systems or customer accounts.

• Upload malicious software or harmful code.

• Violate another person's intellectual property or privacy rights.

• Interfere with website functionality or security.

• Use automated tools to disrupt or misuse our services.

• Engage in activities that violate applicable laws.

We may take appropriate action to prevent prohibited activities, including restricting access where legally permitted.

18. Limitation of Liability

Soneri Sofa aims to provide accurate information, quality products, and dependable customer service.

To the extent permitted by applicable law, we are not responsible for losses caused solely by circumstances outside our reasonable control, such as certain third-party service interruptions or unforeseen logistics disruptions.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including applicable statutory consumer rights, liability for defective products, or liability arising from fraud or other legally protected claims.

Your rights and remedies under applicable consumer protection laws remain unaffected.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website or intentional violation of these Terms.

This provision does not reduce Soneri Sofa's obligations under applicable consumer protection laws.

20. Privacy and Personal Information

Your privacy is important to us.

Any personal information collected through our website will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how we collect, use, store, and protect customer information.

21. Governing Law and Dispute Resolution

These Terms of Service are governed by the applicable laws of India.

If a dispute arises concerning a product, order, payment, delivery, or service, we encourage customers to contact our support team so that we can attempt to resolve the matter fairly.

Subject to applicable law, disputes may be brought before courts or other competent forums having jurisdiction.

Nothing in these Terms restricts any mandatory rights or remedies available to consumers under Indian law, including rights to approach an appropriate consumer commission.

22. Changes to Terms of Service

Soneri Sofa reserves the right to update or modify these Terms of Service to reflect changes in our products, services, business operations, or applicable legal requirements.

The latest version of these Terms will be available on our website.

Any changes will take effect as specified in the updated Terms, subject to applicable law and existing contractual obligations.

We encourage customers to review this page periodically.

23. Contact Information

For questions regarding these Terms of Service, product information, orders, deliveries, returns, refunds, or warranty claims, please contact us.

Soneri Sofa – The Sofa Specialist

Email: info@sonerisofa.com

Business Address:

Lilavanti Party Plot, Ground Floor,
Plot No. 61, Shed No. 62, Shed 2,
Bajrang Industrial Area, Rajkot Bypass,
Kothariya, Rajkot, Gujarat, India.

Soneri Sofa – A Better Sofa. A Better Experience.